When will I receive my refundable deposit back?
The refund of damage deposits and pitch care deposits are initiated automatically 7 days after your departure. Our payment provider, Stripe then requires a further 5-10 working days to transfer the funds into your bank account.
Site owners can initiate a refund manually, triggering it earlier than 7 days after your departure. You will need to contact them if you would like the refund to be initiated as soon as possible.
Once initiated, the refund schedule is entirely under the control of Stripe.
Outdore can help track down your refund if you have not received it following 15 working days of departure.
If you have paid the balance, but cancelled your booking which has a refundable deposit, please contact the site owner to get this refunded to you.
