Terms
1 Introduction
1.1
“Outdore” means Outdore Limited, a company with registered number 12906951 registered at 17 Main Street, Ponteland, Newcastle Upon Tyne, NE20 9NH.
1.2
Outdore acts as booking agent for the campsites and other service providers (“Owners”) advertised on the Outdore iOS, Android and Web App, and provides booking technology for Owners’ own websites (collectively the “App” or “Platform”).
1.3
By using and/or visiting the Platform you agree to these Terms and Conditions and the accompanying Privacy Policy (together the “Terms”), and you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern the Platform and your booking. If you disagree with any part of these Terms, you must not use the Platform. Our Privacy Policy explains how we collect and use your personal information.
1.4
Outdore may modify the content of the Platform and/or these Terms at any time. We will indicate the date of the last update at the top of these Terms. Your continued use of or access to this Platform after any modifications will be deemed to indicate your acceptance of the modified Terms. For significant changes, we may also notify you via email or through the App.
1.5
As a condition of using the Platform, you warrant that all information you supply is true, accurate, current and complete; you will safeguard any account information; you are 18 years of age or older in order to register for an account and use the Platform for bookings; and you have the legal authority to enter into this agreement and to use this Platform in accordance with all Terms herein.
1.6
References to “Owner” or “Owners” mean the owner/provider of the campsites, glamping units and other accommodation of any description featured on the Platform. References to “campsite” means the campsite, glamping site and other accommodation of any description featured on the Platform. References to “pitches” or “units” mean the accommodation including all facilities and services advertised on our Platform that we have agreed to arrange in connection with your confirmed booking.
1.7
References to “we”, “us” or “our” are to Outdore and references to “you” or “your” are to you, the user of the Platform, including any person who we reasonably believe is acting with your authority or knowledge.
2 Important information – Our Role as Agent
2.1
Outdore acts as a booking agent and technology provider only in respect of all bookings we facilitate on your behalf. By proceeding to book pitches and/or other services through the Platform, you acknowledge and agree that you will be entering into a direct contract with the Owner on their standard terms and conditions (including their site rules and cancellation policy). If they are provided to us, we will make these available to you before you complete your booking (usually via a hyperlink).
You accept that we have not selected or combined travel arrangements for you. Your accommodation arrangements booked via our Platform do not constitute a package or a Linked Travel Arrangement within the meaning of The Package Travel and Linked Travel Arrangements Regulations 2018.
Where you, or any of the people that you are booking on behalf of, are in breach of any the provisions of these Terms or the Owner’s terms/rules, or contravene any laws or rights of a third party, we or the Owner reserve the right to cancel your booking without refund or compensation and recover from you any costs incurred as a result of your behaviour.
2.2
You understand that Outdore acts solely as an intermediary. We may not have conducted quality checks on all Owners listed and we make no representations or warranties about the suitability or quality of the accommodation and/or services offered for sale through the Platform, beyond displaying the information provided to us by the Owner. The inclusion or offering for sale of pitches and/or services by Outdore does not constitute an express or implied endorsement or recommendation by Outdore. We do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to, the accommodation descriptions, pricing, availability and services offered for sale through us, all of which are provided by the Owners.
2.3
Any information placed on the Platform relating to campsites and/or glampsites including, but without limitation, details of the Owner, the availability of pitches/units, the price, the facilities available, any accreditations, images, and details relating to any other services advertised on the Platform have been placed on the Platform by the Owners, who are independent businesses and are not agents or employees of Outdore or its affiliates. Such information does not constitute advice or recommendation by Outdore. Outdore shall not be held liable for inaccuracies or errors in the accommodation contents provided by the Owner. Please check details directly with the Owner if you have specific queries not answered in the listing.
2.4
These independent businesses (Owners) provide the services in accordance with their own terms and conditions which may limit or exclude their liability to you. Outdore, as agent/technology provider, is not liable for any acts, omissions, breaches or negligence of any Owners or for any damages or expenses resulting therefrom. Outdore is not liable for any refunds in the event of overbooking by an Owner or force majeure (see section 2.7) or any other cause beyond our reasonable control as agent. Any deposits paid are subject to the Owner’s cancellation policy agreed at the time of booking and your statutory rights.
2.5
As Outdore acts only as a booking agent/technology provider, we will have no responsibility for any errors in documentation except where those errors were made directly by Outdore.
2.6
We undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of Owners who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an Owner (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint relating to the stay itself, your sole right of redress will be against the Owner who provided the service. Outdore will be under no liability in these circumstances. Nothing in these Terms shall operate to exclude or limit the liability of Outdore for death or personal injury caused by our own negligence, for fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable English law.
2.7
Outdore will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the Owner and/or Outdore to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) beyond our or their reasonable control (referred to as “force majeure”). By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, pandemic, natural catastrophe, extreme weather conditions, fire, industrial disputes, technical failure or other causes that seriously affect parties and are unforeseeable and beyond our/their control.
2.8
If any part of these Terms limiting or excluding liability is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.
3 Intellectual property rights
3.1
Unless otherwise stated, we or our licensors own the intellectual property rights in the Platform and material and content on the Platform. Subject to the licence below, all these intellectual property rights are reserved.
3.2
Outdore® is a registered trade mark of Outdore Limited. You shall not make use of our trademarks except as permitted by these Terms.
4 Use of Platform
4.1
You may only make legitimate enquiries or bookings for yourself or another person for whom you are legally authorised to act.
4.2
You must not misuse the Platform (including hacking, introducing viruses, automated scraping, excessive load, commercial exploitation, etc.). Full restrictions detailed in previous versions apply.
4.3
Outdore uses Stripe for payment processing services. By making a payment, you agree to Stripe’s terms of service.
5 Reviews, photos and other interactive areas
5.1
By submitting content (reviews, photos etc.), you grant Outdore a licence to use it as detailed previously. You are responsible for the content you submit.
5.2
You agree not to post unlawful, objectionable, or harmful content.
5.3
Outdore takes no responsibility for user-submitted content but reserves the right to remove content breaching these Terms.
6 Links
6.1
Outdore is not responsible for the content of third-party websites linked from the Platform (including Owners’ websites).
7 Special requests
7.1
Special requests should be made directly to the Owner after booking. Outdore cannot guarantee requests will be met.
8 Booking accommodation and other services
8.1
Search, select dates/units, and proceed to booking. Carefully check all details, including dates, price, Owner description, site rules, cancellation policy, and payment terms before confirming.
8.2
Submitting personal information during booking is governed by our Privacy Policy. Please read it fully.
8.3
The Owner may need to allocate an equivalent or better alternative unit for operational reasons.
8.4
By confirming a booking, you confirm you agree to the Owner’s site rules, payment terms, and cancellation policy (as displayed), and that your camping unit meets pitch specifications.
8.5
Arriving with an incorrect unit may lead to refusal or extra charges per the Owner’s terms.
9 Confirmation
9.1
You confirm acceptance of these Terms for all persons on the booking and responsibility for payment.
9.2
Booking details stored in ‘Trips’ section; confirmation usually sent via email/text.
9.3
Payment (deposit or full amount) facilitated via Stripe according to Owner’s terms shown at booking. Balance typically collected automatically on due date.
9.4
Failure to collect balance may lead to cancellation by Owner per their policy, potentially forfeiting deposit. Ensure funds available.
9.5
Contact support if confirmation missing after payment.
9.6
Calls may be recorded per our Privacy Policy.
10 Cancelling or amending a booking
10.1
To modify your booking, contact the Owner directly. Subject to Owner’s terms and potential charges.
10.2
You may cancel your booking via the “Cancel booking” option in the ‘Trips’ section of the App (where available) or by contacting the Owner. If you cancel, any refund due will be subject to the Owner’s cancellation policy that you agreed to at the time of booking. Outdore will notify the Owner of your cancellation. Currently, the standard cancellation policy made available by Owners via the Platform is that the deposit payment is non-refundable. Any balance payment is also non-refundable if already collected before cancellation occurs. If cancellation occurs before the balance due date, the balance payment will not be collected. Please review the specific terms and policy summary displayed before confirming your booking.
10.3
In addition to the terms agreed during booking, the Owner may levy a cancellation charge or amendment fee as per their policy. If you fail to cancel or amend your booking in accordance with the Owner’s rules, you may be charged fees up to the full value of the booking.
10.4
The Owner’s specific rules, payment terms, and cancellation policy are made available on the booking confirmation screen prior to you making a booking, and are usually accessible within your booking details in the “Trips” section of the App afterwards.
10.5
A “no show” (failure to arrive on the stated date) is considered a cancellation by you, and the Owner’s cancellation policy (often resulting in no refund) will apply.
10.6
Arriving without required proof of club membership (if applicable) may lead to cancellation per Owner’s terms, potentially without refund.
10.7
In the unlikely event that an Owner cancels your confirmed booking, they should provide you with a full refund of all payments you have made for that booking (processed via their Stripe account, facilitated by Outdore). As agent/technology provider, neither Outdore nor the Owner will typically be liable for any indirect or consequential losses you may suffer as a result of such cancellation. We recommend having adequate travel insurance.
11 Responsibility
11.1
You warrant legal capacity to contract.
11.2
You warrant submitted Personal Information is correct and accept financial responsibility.
11.3
You authorise Outdore to process Personal Information according to our Privacy Policy.
11.4
Personal Information collected by Outdore is processed in compliance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Refer to our Privacy Policy.
12 Extras
12.1
Requests for optional extras are subject to Owner confirmation and availability. Payment usually direct to Owner. Outdore has no liability.
13 Indemnification
13.1
You agree to indemnify Outdore against claims arising from your breach of Terms, violation of law/rights, or use of the Platform.
14. Notification and removal policy
14.1
Contact support@outdore.co.uk for complaints about content on the Platform. We operate on a notice and removal basis.
15 Complaints and problems with your accommodation
15.1
Inform the Owner’s staff/management immediately on site regarding any issues with accommodation or services during your stay.
15.2
For complaints about the Outdore Platform or booking service itself, email support@outdore.co.uk.
16 Pre-departure
16.1
Ensure you have relevant travel/health documents. Check government/local travel advice. Outdore not liable for missing documents or non-compliance. Travel involves risks.
17 Insurance
17.1
You are strongly advised to take out adequate travel insurance covering cancellation, personal losses, medical costs, etc.
18 Enforceability, legislation and courts of jurisdiction
18.1
Terms governed by English law. Disputes subject to exclusive jurisdiction of English courts. Invalid provisions deemed modified; remainder unaffected. No waiver by delay.
