Refund or request money
Booking amendments are coming – editing any aspect of a booking will automatically adjust the amount due to you or the guest. For now, you may process refunds or ad hoc invoices to guests directly from your Stripe Connect account.
Refunds
From the payments tab within your Stripe account, find the transaction you wish to either refund in full or in part.
Click the transaction to ensure the details and customer is correct.
Click the ‘Refund’ button displayed at the top right of the screen to open a dialogue. Enter the value of the refund and select a reason from the dropdown before confirming the refund.
If the funds are not present in your Stripe account to process the refund, Stripe will automatically debit your connected bank account.
Full documentation can be found here.
Invoicing
You can create invoiced bookings directly from the Outdore calendar by clicking the ‘New’ button from the reservation grid. If you need to invoice an existing booking, do so from your Stripe account.
Before creating an invoice, you will find options to set up your brand to personalise your invoices.
After clicking ‘New invoice’, you will be guided through entering the details of the customer you wish to invoice followed by the amounts and description of the items.
Full documentation can be found here.
Stripe allow you to request payment over an email, PDF or online hosted invoice. You can add notes to the reason you are sending the invoice too.
