Payments
Automated | Fully in control | Secure
Getting paid
Outdore is integrated with Stripe for secure, PCI DSS compliant payment processing.
Guest payments are processed directly into your Stripe account.
Receive payouts as often as daily for free, or instantly on each transaction at 1%.
When a guest books online, your chosen deposit percentage is always charged immediately.
When adding a booking manually into your calendar, you may choose whether a Stripe deposit invoice is sent to the guest or not.
Choose how many days before arrival to collect the balance.
Online bookings have their balances collected automatically. If Stripe fails to collect a scheduled card payment (e.g. for lack of funds or an expired card) Outdore will email an invoice to guest to pay the outstanding balance.
For invoiced bookings raised from the calendar, Stripe will send a balance invoice on the due date.
Due but unpaid balances are highlighted in the calendar.
Opt to take a damage deposit for your glamping units or pitch care deposit for your pitches. The deposits can vary to reflect the size or standard of the unit or pitch.
Damage deposits are refunded to the guest automatically 7 days after departure. Hold the deposit or make partial refunds through your Stripe dashboard.
Transactions list
View the booking value and deductions for Stripe and Outdore fees for all bookings taken on Outdore.
Filter based on arrival date or download transactions into an Excel file for further analysis.
Recover Outdore and Stripe fees
If you’re a small site with low nightly pitch rates, you may think you can’t afford to offer your guests the convenience of online instant booking.
Choose whether to charge the guest a booking fee of 1.5% plus £1.40 to receive a payout of the full booking value.
Click to enlarge
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Your Stripe dashboard
Stripe’s own Dashboard provides useful at-a-glance information about the activity on your Stripe account.
You can also use it to take payments for changes to the booking e.g. for additional nights or extras purchased after arrival, or to make full or partial discretionary refunds.
Refunds
If a guest cancels their booking they forfeit any payments already made, with no refund made automatically.
Use the Stripe dashboard if you wish to make a discretionary full or partial refund to the guest.
